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Eight Hotels Join AAA’s Five Diamond List for 2018

Esperanza An Auberge Resort - Aerial view at night

Esperanza An Auberge Resort

The hotels receiving a Five Diamond Rating undergo a number of checks and balances including in-person inspections, anonymous overnight stays and, finally, review by a panel of experts to ensure credibility. Fewer than half of 1 percent of the more than 27,000 AAA Inspected & Approved hotels receive the Five Diamond Rating.

AAA has unveiled 121 hotels that earned the AAA Five Diamond Rating in the past 12 months, qualifying them for this year’s Five Diamond Award list. Honorees run the gamut from regal historic inns to sleek high-tech high-rises and sprawling coastal resorts. Eight hotels have been added as Five Diamond honorees throughout the past year.

“Attaining a Five Diamond Rating is an exceptional accomplishment that signifies meticulous attention to detail, creativity in enhancing comfort, outstanding service and memorable guest experiences,” said Michael Petrone, director, AAA Inspections & Diamond Ratings. “And as more mid-scale and even budget properties are adding amenities for comfort and convenience, hotels that aim for a Five Diamond Rating must stay far ahead of the curve to differentiate themselves through advanced design concepts, highest quality furnishings and scrupulous attention to guests’ expectations.”

The hotels receiving a Five Diamond Rating undergo a number of checks and balances including in-person inspections, anonymous overnight stays and, finally, review by a panel of experts to ensure credibility. Fewer than half of 1 percent of the more than 27,000 AAA Inspected & Approved hotels receive the Five Diamond Rating. 

AAA first began inspecting hotels and restaurants in 1937, the same year Virginia’s Williamsburg Inn opened its doors. More than 80 years later, the elegant Regency-style property has attained the exclusive AAA Five Diamond Rating, indicating it has reached the pinnacle of luxury, sophistication and guest comfort. Of additional note about the eight honorees added to the list this year:

The Four Seasons Hotel New York Downtown, Grand Velas Los Cabos and the Kimpton Seafire Resort + Spa attained the AAA Five Diamond Rating shortly after they opened.  

Others like the Williamsburg Inn, with its upgraded outdoor spaces and redesigned signature-themed suites; Esperanza An Auberge Resort; The Langham, New York, Fifth Avenue; and The Ritz-Carlton, Dallas, underwent renovations in recent years. Then, after attaining top marks for physical attributes, they demonstrated the significant service enhancements required to receive that fifth Diamond. There’s a level of extra-attentive service that must be provided – some sort of wow factor – to edge a lodging into the Five Diamond category. 

Those at the Four Diamond level, just 6.1 percent of AAA Inspected & Approved hotels, are also an exclusive group. They must be refined and stylish with upscale physical attributes, extensive amenities and a high degree of hospitality, service and attention to detail. This year, there are 1,676 Four Diamond hotels. 

AAA began field inspections of lodgings and restaurants in 1937, then went to a formal rating system in 1963 that in 1976 evolved into the Diamond Rating system for lodgings. (The Diamond Ratings for restaurants started in 1985.) The AAA inspectors who assign these ratings have a wide range of hospitality experience – their resumes include stints as hotel managers and food and beverage experts – that gives them an authoritative perspective. Inspectors provide an unmatched first-person, on-site view of emerging trends, which includes the continuing evolution of technology to elevate the guest experience. 

To see the complete lists of 2018 AAA Four and Five Diamond Hotels, visit AAA.com/DiamondAwards.

Posted by on February 1, 2018.

Categories: Awards

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